Terms & Conditions (ÁSZF)

Last updated: 11 September 2026

These Terms and Conditions govern purchases made through PinoyPantry.eu, an online grocery store operated by Eatsotic Asia Kft.

By placing an order through the website, the customer agrees to these Terms and Conditions.

1. Seller Information

Trading name: Pinoy Pantry
Legal operator: Eatsotic Asia Korlátolt Felelősségű Társaság
Short name: Eatsotic Asia Kft.
Registered office: 9300 Csorna, Nap utca 2., Hungary
Company registration number: 08-09-037597
Tax number: 32775020-2-08
Managing Director: Vadán Katrina Daria
Email: hello@eatsoticasia.com
Telephone: +36 30 080 1204
Website: PinoyPantry.eu

2. Our Online Store

Pinoy Pantry sells Filipino and Asian groceries and related products online.

At present, delivery through PinoyPantry.eu is available within Hungary only.

Products offered for delivery are shelf-stable products that do not require chilled or frozen transportation.

Product images are provided for illustration. Packaging, labels and appearance may occasionally differ from the images shown on the website, for example where manufacturers update packaging.

The essential characteristics, quantity, price and other required information for each product are displayed on the relevant product page.

Hungarian consumer authorities require online shops to provide customers with clear and easily accessible pre-contractual information covering the seller, contract, performance, warranties, complaints and withdrawal rights.

3. Prices

Unless expressly stated otherwise, prices displayed on PinoyPantry.eu are in Hungarian forints (HUF) and include applicable VAT.

Delivery charges are shown separately during checkout before the customer submits the order.

The total amount payable will be displayed before the order is finalised.

4. Ordering

Customers select products, add them to the shopping cart, provide the necessary billing and delivery information, select an available delivery and payment method, review the order and submit it electronically.

Before submitting the order, customers should check their cart, quantities, delivery details and contact information and correct any errors.

After an order has been submitted, Pinoy Pantry sends an electronic acknowledgement to the email address provided by the customer.

Orders are subject to product availability and acceptance by Pinoy Pantry.

If an ordered product is unavailable, we will contact the customer where necessary and arrange an appropriate solution, such as a refund for the unavailable item.

5. Payment

Pinoy Pantry may offer the following payment methods at checkout:

Online card payment
Bank transfer
Cash where specifically offered
Cash on Delivery (COD)

Only the payment methods actually displayed during checkout are available for a particular order.

Where payment is processed by a third-party payment service provider, payment information may also be processed according to that provider's terms and privacy information.

6. Delivery

We currently deliver throughout Hungary 🇭🇺.

Available delivery methods may include:

GLS Home Delivery
MPL

The available methods and applicable delivery charges will be displayed during checkout.

Our normal expected delivery timeframe is approximately 1–3 business days.

This timeframe is an estimate rather than a guaranteed delivery appointment unless we expressly state otherwise. Delivery may occasionally be affected by weekends, public holidays, courier delays, exceptional demand or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery details.

7. Receiving Your Order

Please inspect your parcel when you receive it.

If the parcel is visibly damaged, we recommend documenting the condition of the package and notifying the courier where possible.

If products are missing, damaged, incorrect or otherwise appear not to conform to your order, please contact:

hello@eatsoticasia.com
+36 30 080 1204

Please include your order number and, where relevant, photographs showing the issue. This request for information does not limit any statutory consumer rights.

8. Right of Withdrawal

Consumers purchasing online generally have a 14-day statutory right of withdrawal, subject to the exceptions established by applicable law. Hungarian consumer-protection guidance confirms the general 14-day rule for distance purchases.

Where the statutory right applies, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

The consumer does not need to provide a reason for exercising the statutory right of withdrawal.

How to withdraw

Where applicable, customers may communicate an unambiguous withdrawal declaration to:

Eatsotic Asia Kft.
9300 Csorna, Nap utca 2.
Hungary

Email: hello@eatsoticasia.com

PinoyPantry.eu will also provide the legally required electronic withdrawal function on the online interface for eligible contracts.

As of 19 June 2026, Hungarian rules require this electronic function to remain clearly visible and readily accessible during the withdrawal period. It must permit the consumer to submit the required withdrawal information, confirm the withdrawal and receive prompt confirmation on a durable medium.

9. Returns

Following a valid withdrawal, the customer must generally return the goods without undue delay and no later than 14 days after communicating the withdrawal, unless otherwise provided by law.

Unless Pinoy Pantry agrees to bear the cost, the customer bears the direct cost of returning the goods.

Returns should be sent to:

Eatsotic Asia Kft. – Pinoy Pantry
9300 Csorna, Nap utca 2.
Hungary

Please package returned goods appropriately to prevent damage during transport.

10. Food and Withdrawal Exceptions

Because Pinoy Pantry sells food products, not every product will necessarily qualify for the general withdrawal right.

Applicable law contains exceptions to the right of withdrawal, including in certain circumstances goods that are liable to deteriorate or expire rapidly and certain sealed goods which, after opening, are unsuitable for return for health-protection or hygiene reasons.

Accordingly, whether a particular grocery item can be returned depends on the nature and condition of that product and the applicable statutory exception.

This does not remove the customer's statutory rights where goods are defective, damaged, incorrect or otherwise non-conforming.

11. Refunds

Where the consumer validly exercises a statutory right of withdrawal, Pinoy Pantry will provide the refund required by applicable law.

Generally, the business must refund amounts received from the consumer, including the cost of standard delivery, within 14 days of being informed of the withdrawal. The business may, where permitted, withhold reimbursement until the goods have been returned or the consumer supplies evidence of having returned them. Additional delivery costs resulting from the customer's choice of a more expensive delivery method than the standard option do not have to be reimbursed.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not cause additional costs to the consumer.

12. Complaints and Consumer Rights

Customers may contact Pinoy Pantry regarding an order, complaint or product issue at:

Email: hello@eatsoticasia.com
Telephone: +36 30 080 1204
Postal address: Eatsotic Asia Kft., 9300 Csorna, Nap utca 2., Hungary

Nothing in these Terms limits mandatory rights available to consumers under Hungarian or European Union law.

Information regarding available consumer dispute-resolution mechanisms should be displayed as required by applicable Hungarian law. The Hungarian consumer authority specifically identifies complaint and dispute-resolution information as part of the mandatory information online shops must provide.

13. Product Information and Food Labelling

We aim to provide accurate product information on PinoyPantry.eu.

Manufacturers may occasionally change ingredients, recipes, nutritional information, packaging or labels. Customers with allergies or specific dietary requirements should therefore also check the information on the physical product before consumption.

Food products sold in Hungary are subject to applicable food-information and labelling requirements. Hungarian consumer guidance specifically notes that food sold online in Hungary is subject to Hungarian-language labelling requirements.

14. Privacy and Cookies

Personal information supplied while using PinoyPantry.eu is processed according to our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Where consent is legally required for optional cookies, those cookies should not be placed solely because the customer visits the website. NAIH's guidance distinguishes necessary cookies from cookies that require user permission.

15. Changes to These Terms

We may update these Terms and Conditions when necessary because of changes to our services, delivery arrangements, payment options or applicable legal requirements.

The terms applicable to an order are generally those in effect when that order is placed, subject to mandatory law.

16. Governing Law

These Terms and purchases made through PinoyPantry.eu are governed by applicable Hungarian law and mandatory European Union consumer-protection rules.

Mandatory consumer rights remain unaffected.