Consumers purchasing from PinoyPantry.eu may have a statutory 14-day right of withdrawal, subject to the exceptions applicable to particular goods, including certain food, perishable, hygiene or opened sealed products.

To exercise an applicable withdrawal right, contact:

Eatsotic Asia Kft. / Pinoy Pantry
9300 Csorna, Nap utca 2.
Hungary
Email: hello@eatsoticasia.com

PinoyPantry.eu should additionally provide the required electronic withdrawal function directly on the website.

For an eligible withdrawal, returned goods should normally be sent within 14 days after the withdrawal is communicated. Unless otherwise required or agreed, the customer bears the direct return-shipping cost.

Damaged, defective, incorrect or non-conforming goods should be reported to hello@eatsoticasia.com with the order number and relevant details.

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